Amazon reimburses sellers for the returning items (and debits them from the seller's balance) at the time the customer initiates a return. If the client does not send the goods to Amazon within 30 days, Amazon must return the withdrawn amount to the seller.
The Customer return reimbursement table displays information within the period of 18 months before the current date.
Basic metrics in the table are:
- Orders, a number of refund orders
- Units Sold, a number of units sold from refund orders
- Units to Return, a number of units to be returned from the buyer, the number of units for which money was debited from the seller's account
- Sellable, a number of returnable items received at Amazon from buyers in a sellable condition
- Unsellable, a number of returnable items received at Amazon from buyers in an unsellable condition
- Cash, a number of units of items that have been already reimbursed to the seller in cash
- Product, number of units of items that have been already reimbursed to the seller in items
- Estimated sum, the possible amount of reimbursement for incorrect customer returns
Customer return orders
When you click on the Customer Returns orders button, you can see the information about the orders for which you can open a case with Seller Central support to request a reimbursement.
The tab displays the following information:
- estimated reimbursement amount Amazon should reimburse
- instructions for opening a case for reimbursement
- list of orders and details of orders for which a reimbursement should be requested
Lost and Damaged reimbursements email
The email displays information similar to the information presented in Customer Returns orders.
The email shows information about the orders for which reimbursement can be requested found during the previous week
If no new reimbursement orders were found, we will send an email notifying that you have no orders for reimbursements from the previous week.